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Sandra sat with me for an hour. I talked about panels and old houses and knob-and-tube. She stopped me and said, 'That's your brand.' I didn't get it.
Then the phone calls changed. The jobs changed. I stopped feeling like one of three electricians and started feeling like the only one for the job.
John, Electrical Contractor · Delco

I've done kitchens and baths for eighteen years. Good work, happy clients, mostly referrals. But I sounded like every other renovator on the Main Line, and I knew it.
Sandra listened to me walk through a project, how I move through a house before I touch it, what I notice about how the family actually lives there. She stopped me and said, 'You're not renovating. You're designing an experience. Something clicked.
Now the clients who call already know what I do. And they're the ones I want.
Allison, Interior Renovations · Main Line

Three trucks, twelve guys, and I was still chasing leads at eleven o'clock at night. I thought I needed more marketing.
Sandra asked me one question. 'What would this business be worth if you disappeared for thirty days?' I couldn't answer. That's when I got quiet.
I sounded like every other HVAC guy on the Main Line, because I was running the business like every other HVAC guy on the Main Line. The problem wasn't leads. It was that I was the whole company.
Six months later, I took a week off. First one in nine years.
Stan, HVAC Contractor · Main Line

